A trusted team
The team are very well known within the region for their experience and expertise, having a combined experience of more than 50 years in strata management services. Our principal owner is 100% hands on, with nearly 21 years in the field; 16 of which have been in Canberra.
Nina Cannell
Principal
Nina is by far one of the most knowledgeable and skilled Strata Managers in the region.
As principal of Signature Strata, the only Fellow practitioner currently in the ACT, and a serving member of SCA (ACT), Nina shares her passion and experience by mentoring the future generation of industry professionals. Her commitment and dedication to the industry and its ongoing development is unwavering, delivering best practice in the interest of all industry stakeholders.
With an extensive understanding of legislation and fastidious execution of its complex requirements, clients are assured their interests remain well managed.
Nina is renowned for being empathetic with a fair and reasonable approach to the conciliation processes needed when being called upon to address numerous stakeholders’ concerns within a strata community.
Calli Fenwick
Operations & Acquisitions Manager
Calli is renowned for her tried, trusted and exceptional service practises, with a warm and welcoming approach being the foundation for her enduring professional relationships with Signature Strata Clients. Her co-operative practises and conciliatory approach instil Clients with confidence their points of difference are continually considered. Calli fosters positive outcomes which are at all times guided by her aptitude and comprehensive understanding of the multifaceted requirements of strata governance and legislation.
In the role of Operations Manager & Acquisitions, Calli applies her boundless capabilities to ensure office functionality, growth, and best practice services, whilst providing professional guidance and enduring support to staff.
Heather Seagrove
Executive Strata Manager
With pragmatic skillsets developed over 8+ years in Strata and Property Management, Heather has experienced many of the ebbs and flows of both arenas, uniquely positioning herself with a comprehensive understanding of countless, often conflicting, circumstances that occur for residents, unit owners, tenants and investors.
Heather is dedicated to delivering effective outcomes in the best interest of all stakeholders, ensuring statutory obligations are met. Always delivering on service essentials, budget management and facility maintenance needs with fervent energy, Heather is focussed on the perpetuity of Unit Owner’s investments and the development of enduring, supportive relationships.
Nicole Robb
Executive Strata Manager
Nicole’s hands-on strata management experience is expansive and encompasses a full range of residential, commercial, and mixed-use properties. Having been in the industry for over 12 years, Nicole is proficient in strata legislation and governance, ACAT matters, policies & procedures, financial matters, and training in all things strata for both staff and executive committees.
Having previously managed a large team of strata and administrative team members, Nicole is highly organised and focussed on achieving goals and is recognised for her fair and reasonable approach to negotiations, sound advice surrounding legislative requirements, and endeavours to support owners corporations achieve a harmonious lifestyle in strata community living.
Maria Pachi
Cadet Strata Manager
Maria’s career footprint was developed in a high-level customer service and executive support role, providing solid foundations for her to step into her position of EA and Cadet Strata Manager with Signature Strata.
Being a multi-tasker, Maria strives to deliver favourable outcomes by being proactive and professional in all matters strata and client service. Maria has the skills to identify and implement solutions, coupled with her naturally friendly and helpful persona Maria’s commitment to owners’ needs is unwavering.
Deborah McCarthy
Administration & Accounts Manager
Deb is most certainly the go-to person for General information. Deb provides proficient and extensive administration and financial support services to Clients and Signature Strata. With practical strata experience, complemented by skills acquired in previous robust client-facing roles, Deb certainly provides a strong foundation for front-end services sought-after by Owners Corporations.
Being renowned for the delivery of effective and efficient methodologies and restructuring strategies for all things administration and financial record keeping, Deb’s expertise and hands-on approach, matched by her problem-solving capabilities sets her apart.
- Awarded – Support Team Member of the Year 2018 Strata Community Association (ACT) Awards
- Finalist – Support Team Member of the Year 2018-2019 Strata Community Association National Awards
- Finalist – Support Team Member of the Year 2019 Strata Community Association (ACT) Awards
Belinda Denzel
Senior Administrator & EA to Nina Cannell
Belinda balances her time between senior administration & financial functions, and EA to our Principal, Nina Cannell.
A highly accomplished financial and customer service professional, Belinda has spent several years in the finance and banking industry and demonstrates a versatile skillset delivering exceptional quality service and support to clients across all aspects of administration and financial management.
Belinda’s extensive experience allows her to excel in resolving challenges with innovative solutions, systems, and processes that have been proven to increase efficiency and customer satisfaction across all areas of the business.
Our services
Professional, practiced and knowledgeable strata managers have been selected by Signature Strata to ensure our clients have unwavering trust and absolute confidence in the services we provide.
Financial and
accounting controls
State-of-the-art software specifically developed with advanced accounting methodologies that guarantee clarity and transparency for the purpose of the management of Owners Corporation funds with advanced reporting capabilities is used by Signature Strata. It is an end-to-end solution built specifically for strata community financial statutory and business obligations.
Administration management
Owners Corporation administration obligations are comprehensive, often with onerous communication requirements depending on the size and complexity of the strata community. Signature Strata manages and maintains all records and correspondence including but not limited to detailed strata rolls, meeting agendas and minutes, and numerous miscellaneous proceedings safe and secure on their behalf.
Strata community online
At Signature Strata we understand the essential need to obtain relevant information at a time that works for Owners Corporations and Unit Owners. Our platform enables communities to view their statements; raise maintenance requests; view important documents; communicate with their neighbours; read important notices and so much more.
Insurance & risk
A one-size fits all approach doesn’t work when insuring strata communities. At Signature Strata we use the professional services of highly qualified insurance brokers who have vastly developed skills and comprehensive understanding of insurance cover needs and related risk. It is through these brokers that we believe our clients will receive specialised advice and tailored solutions to suit their needs.
Contractors & service providers
Signature Strata will manage a comprehensive panel of experienced (and trusted) contractors and service providers for and on behalf of strata communities, ensuring they are assessed for quality of works conducted. They must hold relevant trade licences and/or permits with current certificates of insurance. We ensure the contractors are covered at all times by conducting audits annually on behalf of our clients.
Asset maintenance
Maintaining the value of a strata community’s assets, and where possible, striving to extend the life of these assets is critical. Our aim at Signature Strata is to ensure all plant and equipment are maintained and serviced on a regular basis and as per manufacturer’s recommendations. We pro-actively plan activities whilst monitoring expenditure and prioritise needs in conjunction with Owners Corporations.
Facilities management
The complexity of strata management often calls for comprehensive facilities management services to complement general maintenance issues and needs. At Signature Strata we can either partner with established facilities management agencies and/or providers as nominated by Owners Corporations or we can accommodate such needs directly by providing services from Point Facilities Solutions.
After hours emergency
After hours emergency services are available from 5.00pm to 9.00am Monday to Friday, and 24/7 on weekends. All non-urgent matters however we would expect should be referred to our team at Signature Strata during normal business hours for management and attention. Additional fees would apply should these services be required.
Why choose Signature Strata?
Signature Strata is committed to providing compelling services to a variety of strata community sizes and classes including residential, commercial and mixed use schemes. It takes teamwork and a solid commitment to good communication, quality and excellence, and industry best practices to serve a strata community in an exceptional manner.
Providing specialist support
Be confident that you have an expert team who have capably managed complex and challenging projects and communities.
Comprehensive and practical application of strata legislation
A trusted team who interpret, determine and apply governance and limitations thereof on behalf of Owners Corporations.
Being solution focused
Offering a judgement free, proactive and consistent setting that is focused on solutions for issues that may arise.
A conciliatory approach
Chairing an environment of fairness for all parties is the only means for ensuring a progressive outcome.
Recognising the uniqueness in situations
The team recognise that strata matters are often simplistic, however the circumstances surrounding these may complicate them.
Clear, concise and unassuming communication strategies and methods
Never be left wondering about what is happening or who is responsible and with zero tolerance for inattention.
Offering ‘value add’ services
Servicing beyond the essential to enhance relationships and the value of strata community assets.
Meeting expectations
Strata expectations are
ever-changing. We take responsibility for understanding the essentials to ensure we achieve what is needed.
Testimonials
Memberships and Board Positions
Strata Community Association (SCA) is the peak industry body for Owners Corporations and Community Title Management in Australia and New Zealand.
SCA fulfils the dual roles of a professional institute and consumer advocate and sets the standard and best-practice expectations for strata professionals.
Membership includes strata managers, support staff, committee members and suppliers of products and services to the industry.
Being a member of SCA ensures Signature Strata is kept well-informed of industry standards and the ever-changing strata landscape with regard to governance, protocols, defects (plus management thereof) and innovations.
Signature Strata team members are obligated and committed to all industry guidelines and directions as presented by SCA.
- Strata Community Association (ACT) – Vice President – Nina Cannell
- Strata Community Association (Australasia) Strata Management Practice Standards – Committee Member – Nina Cannell
Where to find us
NEED A QUOTE?
Call us now on 02 6185 0347 or use the form below to drop us an email. Our experienced team are here to answer your questions OR prepare a quote for you.
ADDRESS
Be sure to make an appointment to meet us in person. We can be found at the address below:
Signature Strata4/21 Napier Close
Deakin ACT 2600
Phone: 02 6185 0347
Email: info@signaturestrata.com.au
After Hours Emergency
The after-hours emergency contact number (0401 599 334) is for use in bona-fide emergencies only.
An emergency is defined as an event with the reasonable potential to cause significant damage or disruption to the assets of the Unit Plan, or the use of those assets by Unit Holders or Tenants as a result of flood, fire, interruptions to assets or services.
Matters which would fall under the category of an emergency include;
- Failure of the access control systems or lifts
- Failure of the garage doors of foyer doors
- Water leaks that are a steady flow and cannot wait until morning. If it has been dripping for an extended period, this does not constitute an emergency unless the leak has increased substantially
- Loss of power to the common areas which is affecting use of the building
- Any matter which is causing a severe and immediate threat to residents safety.
Matters Signature Strata are unable to provide after-hours assistance in the following circumstances;
- Access in the event that you lock yourself out of your apartment. Please contact a locksmith, noting if your keys are on a restricted system the details of the locksmith will be identified on the entry doors
- Unauthorised parking in your personal space. Alternate arrangements will need to be made until the next business day
- Loss of power to your individual apartment
- Levies or other general inquiries.