A trusted team
The team are very well known within the region for their experience and expertise, having a combined experience of more than 50 years in strata management services. Our principal owner is 100% hands on, with nearly 21 years in the field; 16 of which have been in Canberra.
Nina Cannell
Partner | General Manager
Nina is by far one of the most knowledgeable and skilled Strata Managers available to service the needs of Owners Corporations, Unit Owners and Developers in the region. As the Managing Partner of Signature Strata, she is 100% committed to optimised service delivery and team development. With an extensive understanding of the Unit Titles (Management) Act 2011 and fastidious execution of its complex requirements, clients are assured their interests remain well managed with reduced risk. Nina is renowned for being empathetic with a fair and reasonable approach to the conciliation processes needed when being called upon to address numerous stakeholders’ concerns within a strata community.
- Awarded – Strata Manager of the Year 2018 Strata Community Association (ACT) Awards
- Finalist – Strata Manager of the Year 2018-2019 Strata Community Association National Awards
- Awarded – Strata Manager of the Year 2019 Strata Community Association (ACT) Awards
Calli Fenwick
Executive Strata Manager & Acquisitions
Calli’s cooperative practices, intermediary approach and negotiating abilities instil her clients with confidence they are acutely listened to and their points of difference are equally considered. As a long-standing industry strata professional, Calli fosters positive outcomes for her clients which are at all times guided by her aptitude and comprehensive understanding of the multifaceted requirements of strata governance. Calli’s natural warmth, care and thoughtfulness, complemented by her expertise are qualities that ensure an exceptional experience when partnering with her as a strata manager.
Deb George
Executive Strata Manager
Deb’s obvious passion for fostering client relations, complemented by her commitment to exceed client expectations, consistency in service and transparency in all she does is the reason she is so highly regarded in Canberra. She offers high level analytical, consultative, negotiation and written communication skills whilst at all times remaining respectful of industry and Owners Corporation governance. As a confident and articulate communicator who seeks positive outcomes for all clients, and her determination to ensure clients feel understood, supported and educated throughout any process, she continues to develop trusting professional relationships with Owners Corporations who engage her to act for/on their behalf.
- Awarded- Commitment to Ethics 2019 Strata Community Association (ACT) Awards
- Awarded – Essay 2019 Strata Community Association (ACT) Awards
Heather Lynn
Executive Strata Manager
With pragmatic skillsets developed over 8+ years in Strata and Property Management, Heather has experienced many of the ebbs and flows of both arenas, uniquely positioning herself with a comprehensive understanding of countless, often conflicting, circumstances that occur for residents, unit owners, tenants and investors. Heather is dedicated to delivering effective outcomes in the best interest of all stakeholders, ensuring statutory obligations are met. Always delivering on service essentials, budget management and facility maintenance needs with fervent energy, Heather is focussed on the perpetuity of Unit Owner’s investments and the development of enduring, supportive relationships.
Deborah McCarthy
Administration & Accounts Manager
Deborah provides proficient and extensive administration and financial support services to clients, as well as to Signature Strata. With practical strata experience, complemented by skills acquired in previous robust client-facing roles, Deb has a strong foundation for delivering front end services that are sought after by strata communities. Renowned for the delivery of effective and efficient administration, her expertise and hands on approach, complimented by her problem solving capabilities sets her apart. Deb is proficient and diligent in all aspects of financial management and related practices ensuring Owners Corporations’ meet legislative requirements. This certainly making her the go to person for exceptional record keeping and diligent financial practices.
- Awarded – Support Team Member of the Year 2018 Strata Community Association (ACT) Awards
- Finalist – Support Team Member of the Year 2018-2019 Strata Community Association National Awards
- Finalist – Support Team Member of the Year 2019 Strata Community Association (ACT) Awards
Maddie Kerma
Administration Assistant
Maddie’s administration skills were developed in an education environment where she was required to assist teaching staff with office disciplines similar to those required to support our team of Strata Managers. Being the first point of contact for Signature Strata, Maddie employs her naturally friendly and helpful persona, engendering trust in all those she liaises with. A confident and highly organised administrative professional, Maddie rapidly assimilates and learns the processes required to support each strata community, as guided by their Strata Manager.
Leisa Newman
Partner
Leisa has an extensive background in a wide variety of executive and operational roles within real estate, accounting and numerous client-facing industries, having founded her own consulting business working predominantly with SME’s in the local Canberra market. She has spent much of her time focusing on general business operations, marketing and promotion of the company and team members, human resources and WHS. She is well-placed to identify the key components to be broadcast to the local marketplace so they may have the opportunity to experience the skills of the Signature Strata front-line staff.
Our services
Professional, practiced and knowledgeable strata managers have been selected by Signature Strata to ensure our clients have unwavering trust and absolute confidence in the services we provide.
Financial and
accounting controls
State-of-the-art software specifically developed with advanced accounting methodologies that guarantee clarity and transparency for the purpose of the management of Owners Corporation funds with advanced reporting capabilities is used by Signature Strata. It is an end-to-end solution built specifically for strata community financial statutory and business obligations.
Administration management
Owners Corporation administration obligations are comprehensive, often with onerous communication requirements depending on the size and complexity of the strata community. Signature Strata manages and maintains all records and correspondence including but not limited to detailed strata rolls, meeting agendas and minutes, and numerous miscellaneous proceedings safe and secure on their behalf.
Strata community online
At Signature Strata we understand the essential need to obtain relevant information at a time that works for Owners Corporations and Unit Owners. Our platform enables communities to view their statements; raise maintenance requests; view important documents; communicate with their neighbours; read important notices and so much more.
Insurance & risk
A one-size fits all approach doesn’t work when insuring strata communities. At Signature Strata we use the professional services of highly qualified insurance brokers who have vastly developed skills and comprehensive understanding of insurance cover needs and related risk. It is through these brokers that we believe our clients will receive specialised advice and tailored solutions to suit their needs.
Contractors & service providers
Signature Strata will manage a comprehensive panel of experienced (and trusted) contractors and service providers for and on behalf of strata communities, ensuring they are assessed for quality of works conducted. They must hold relevant trade licences and/or permits with current certificates of insurance. We ensure the contractors are covered at all times by conducting audits annually on behalf of our clients.
Asset maintenance
Maintaining the value of a strata community’s assets, and where possible, striving to extend the life of these assets is critical. Our aim at Signature Strata is to ensure all plant and equipment are maintained and serviced on a regular basis and as per manufacturer’s recommendations. We pro-actively plan activities whilst monitoring expenditure and prioritise needs in conjunction with Owners Corporations.
Facilities management
The complexity of strata management often calls for comprehensive facilities management services to complement general maintenance issues and needs. At Signature Strata we can either partner with established facilities management agencies and/or providers as nominated by Owners Corporations or we can accommodate such needs directly by providing services from Point Facilities Solutions.
After hours emergency
After hours emergency services are available from 5.00pm to 9.00am Monday to Friday, and 24/7 on weekends. All non-urgent matters however we would expect should be referred to our team at Signature Strata during normal business hours for management and attention. Additional fees would apply should these services be required.
Why choose Signature Strata?
Signature Strata is committed to providing compelling services to a variety of strata community sizes and classes including residential, commercial and mixed use schemes. It takes teamwork and a solid commitment to good communication, quality and excellence, and industry best practices to serve a strata community in an exceptional manner.
Providing specialist support
Be confident that you have an expert team who have capably managed complex and challenging projects and communities.
Comprehensive and practical application of strata legislation
A trusted team who interpret, determine and apply governance and limitations thereof on behalf of Owners Corporations.
Being solution focused
Offering a judgement free, proactive and consistent setting that is focused on solutions for issues that may arise.
A conciliatory approach
Chairing an environment of fairness for all parties is the only means for ensuring a progressive outcome.
Recognising the uniqueness in situations
The team recognise that strata matters are often simplistic, however the circumstances surrounding these may complicate them.
Clear, concise and unassuming communication strategies and methods
Never be left wondering about what is happening or who is responsible and with zero tolerance for inattention.
Offering ‘value add’ services
Servicing beyond the essential to enhance relationships and the value of strata community assets.
Meeting expectations
Strata expectations are
ever-changing. We take responsibility for understanding the essentials to ensure we achieve what is needed.
Memberships and Board Positions
Strata Community Association (SCA) is the peak industry body for Owners Corporations and Community Title Management in Australia and New Zealand.
SCA fulfils the dual roles of a professional institute and consumer advocate and set the standard and best-practice expectations for strata professionals.
Membership includes strata managers, support staff, committee members and suppliers of products and services to the industry.
Being a member of SCA ensures Signature Strata is kept well-informed of industry standards and the ever-changing strata landscape with regard to governance, protocols, defects (plus management thereof) and innovations.
Signature Strata team members are obligated and committed to all industry guidelines and directions as presented by SCA.
- Strata Community Association (ACT) – Vice President – Nina Cannell
- Strata Community Association Education Board Advisory Group – Committee Member – Deb George
Where to find us
NEED A QUOTE?
Call us now on 02 6185 0347 or use the form below to drop us an email. Our experienced team are here to answer your questions OR prepare a quote for you.
ADDRESS
Be sure to make an appointment to meet us in person. We can be found at the address below:
Signature Strata4/21 Napier Close
Deakin ACT 2600
Phone: 02 6185 0347
Email: info@signaturestrata.com.au
After Hours Emergency
The after-hours emergency contact number (0413051715) is for use in bona-fide emergencies only.
An emergency is defined as an event with the reasonable potential to cause significant damage or disruption to the assets of the Unit Plan, or the use of those assets by Unit Holders or Tenants as a result of flood, fire, interruptions to assets or services.
Matters which would fall under the category of an emergency include;
- Failure of the access control systems or lifts
- Failure of the garage doors of foyer doors
- Water leaks that are a steady flow and cannot wait until morning. If it has been dripping for an extended period, this does not constitute an emergency unless the leak has increased substantially
- Loss of power to the common areas which is affecting use of the building
- Any matter which is causing a severe and immediate threat to residents safety.
Matters Signature Strata are unable to provide after-hours assistance in the following circumstances;
- Access in the event that you lock yourself out of your apartment. Please contact a locksmith, noting if your keys are on a restricted system the details of the locksmith will be identified on the entry doors
- Unauthorised parking in your personal space. Alternate arrangements will need to be made until the next business day
- Loss of power to your individual apartment
- Levies or other general inquiries.